Frequently Asked Questions
Everything you need to know about your Cole Haan experience, from shipping to our innovative craftsmanship.
What is the standard shipping timeframe for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited and overnight shipping options at checkout for those who need their footwear or accessories sooner.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed merchandise within 30 days of purchase. You can start your return process through our online portal to receive a prepaid shipping label.
What makes Cole Haan's GrandOS technology unique?
GrandOS is our proprietary design system that focuses on lightweight construction, energy return, and responsive cushioning, providing the comfort of a sneaker in the silhouette of a dress shoe.
Do you offer international shipping?
Yes, Cole Haan ships to over 100 countries worldwide. Shipping costs and delivery windows vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Affirm or Klarna.
How should I care for my leather shoes and bags?
We recommend using our specialized leather cleaners and conditioners. To maintain the shape of your shoes, use cedar shoe trees and avoid direct exposure to heat or moisture for prolonged periods.